Your check in luggages (not more than 20kg one luggage per person) WRITE YOUR NAME, ADDRESS & MILLATH HAJ SERVICE names BOLDLY on your luggages for identification (it is recommended to tie special identification ribbons). Hand carry luggage should not exceed 7 kg.
ARRIVAL AT JEDDAH
Immigration and customs clearance at Jeddah Airport, It takes nearly 3 hours (or more) to complete all formalities. SO KINDLY HAND CARRY SOME SNACKS / SHORT EATS/ WATER & YOUR MEDICINES. (All medicines should have doctor's prescription and bill).
Check in at Hotel in Makkah and perform Umrah & Regularize the prayers in Makkah.
Arrive at Madinah. The Madinah travel will be organized after arriving in Makkah.
THINGS PROVIDED BY US
- Travel Bag -1
- 1 set of Makhna for Ladies,
- 1 set of lhram cloth for Gents.
- Guidance! Dua Books.
- Tazbi for Tawaf.
- Chappal bag.
- 5 Litres Zam Zam
THINGS TO BE BROUGHT BY YOU
- Keep your regular medicines for 15 days (with doctor's latest prescription) Buy Moov Ointment, Candid Powder, Crack Cream and Vaseline for thigh rashes, medicines for fever, cough & cold.
- 1 extra Ihram, Toiletries, 1 Extra pair of Ihram cloth.
- Clothing: For Men 3/4 sets of shirts & pants, 4/5 lungies or pyjamas, woolen clothes. For Women: 4 Nighties or Punjabi dresses (or) 3 sets of sarees & 1 Burqah, Woolen clothes.
- Quran, Prayer Mat, Sweater, Muffler, Two sets of Hawaii Slippers.
- For inform people: Folding Stool, Commode, Wheel Chair, Walking Stick.
AGREEMENT TO IMPORTANT TERMS & CONDITIONS
- Food will not be provided in airports, during intercity transfers. Personal food demands will not be entertained. Special food for Infants, Old Age people or Medical patients will have to be arranged by Pilgrims himself.
- Guests and relatives of pilgrims are not allowed to eat or stay in hajees hotels. If hajees want to host their relatives, friends they have to inform in advance and pay the food / hotel charges.
- Laundry Services: MILLATH HAJ SERVICE shall not be responsible for any loss, delay and fading of color, stains of any type or shrinking of clothes by the laundry service provider. Laundry is complimentary service only.
- In case of Injury, Death or Loss / Damage which is caused by the act of default of the management or employees of any Hotelier, Airlines, Moallim, Coach Operator Company who are independent contractors arising outside our normal selection and inspection process. We are not responsible for the delayed / deficient services if any granted by them or / any act or actions of co-travelers.
- It is incumbent upon all pilgrims to abide by the rules and regulations enforced By the ' SAUDI ARABIAN AUTHORITIES and GOVT. OF INDIA from time to time for the pilgrims in connection with the Umrah pilgrimage.
- It should be ensured that no prohibited / contraband articles are carried by the pilgrims during tour. Anyone violating these rules will be doing so at his/her own risk/peril. 'MILLATH HAJ SERVICE' will not be responsible for their acts.
- Our 'UMRAH' programmes are based on special group rates which are available subject to a minimum number of passengers traveling together. Therefore 'MILLATH HAJ SERVICE' reserves the right to cancel or modify these programmes should minimum number of pilgrims are not achieved.
- 'MILLATH HAJ SERVICE' is not liable in any way for cancellation or alternations caused by war, or the threat of war, civil commotions, strikes, natural disaster, terrorist activities, problem with transportation flight cancellations, the closure of airports or any other events beyond the direct control of 'MILLATH HAJ SERVICE'
- Should such circumstances occur before the customers pilgrims departure date MILLATH HAJ SERVICE will, if possible, offer alternative arrangements and make price adjustments accordingly. In the event of cancellations under such circumstances a refund will be made after deducting charges incurred towards UMRAH arrangement.
- On commencement of the Umrah journey the pilgrims have to cooperate and abide by the instructions given by the group leader. If on arrival at Makkah / Madinah the pilgrim wishes to alter his package / change the hotel provided by MILLATH HAJ SERVICE it has to be arranged by the pilgrims and the cost has to be borne by the pilgrim themselves. No refund will be provided by 'MILLATH HAJ SERVICE'
- Satisfaction of the Pilgrim is our prime consideration any claim or complaint by the pilgrims must be intimated to MILLATH HAJ SERVICE. In the very unlikely event of there being something not to your satisfaction on the pilgrimage that is directly under our control, it should be reported immediately so that there is an opportunity to correct / rectify the same. The tour operator shall not accept liability in respect of claims which are not reported to us immediately.
- Room allotment as per our arrangements, No choice of room will be entertained.
- MILLATH HAJ SERVICE accepts no responsibility for Luggage Losses, Money Loss, Injuries, Damages, Accidents and Additional Expenses due to any reason for example Delay of flights, offloading by airline, Misconnection, Sickness, Bad Weather, Strike, War, Transport breakdown or the Closure of Airport. Pilgrims are sole responsible for their luggage and belongings be it at airport or hotel premises.
- MILLATH HAJ SERVICE will not be responsible if the pilgrim misses his flight due to any reason and in such case the passengers will have to bear the cost of rescheduling in case the ticket can be rescheduled or else if the ticket is non refundable no refund will be made at all If during the period of rescheduling the Umrah visa expires new visa fees has to be paid by pilgrim.
- Due to unavoidable circumstances changes and alterations in the package have to be made regarding hotel, Bus, staying period or change of flight. MILLATH HAJ SERVICE reserves the right to make alterations which pilgrim has to accept and for which no refund shall be made nor any claim shall be entertained.
- After entering into Saudi Arabia pilgrim of MILLATH HAJ SERVICE shall not be allowed to leave his / her companionship with his/her group. He/she will have to travel with the group and will not be allowed under any circumstances to leave the group. Once the Pilgrim reaches Jeddah, passports will be taken by Umrah Company and will be under their custody till the return.
- Partly utilized services are also considered as fully utilized. In such circumstances no refund shall be applicable.
- Handicap / old / sick pilgrims have to be accompanied by a relative and are requested to carry their own wheel chair. Special requests (pregnant or handicapped) if any please inform before departure without fail.
- All payments should be cleared 15 days before departure. Visa stamping is subject to approval by Saudi Embassy. MILLATH HAJ SERVICE will not be responsible for any delay, rejection or mistake by Saudi Embassy and in that case Mofa fees will have to be paid by Pilgrim. Visa stamping fees is non refundable.
- Any pilgrim using foul language or bad words or trying to create nuisance and fight in the group will be immediately separated from the group and will be left on his own. No refund will be given to him whatsoever and in extreme cases he will be handed over to the police.
- MILLATH HAJ SERVICE is not responsible for inconveniences caused during Umrah pilgrimage.
- Whatever nature relating to the tours marketed / coordinated by MILLATH HAJ SERVICE the matter will be settled in arbitrary manner and amicably solved